Bilingual Customer Service Representative

Fristam Pumps USA, a leading manufacturer of pumps and mixers for the food, dairy and pharmaceutical industries located in Middleton, WI has an excellent opportunity for a self-motivated, team-oriented individual to join our Customer Service department as a Bilingual Customer Service Representative. This position is responsible for providing a variety of customer services through application of knowledge of Fristam’s products and services.

Essential Duties and Responsibilities include:
• Answer customer calls regarding, orders, quotes, returns, and general questions about Fristam products.
• Enter quotes and provide technical feedback to distributors.
• Enter Orders based on quotes and or customer PO’s.
• Provide customer support including basic sizing and basic troubleshooting of the Fristam product line.

The qualified candidate will be proficient in order processing, customer service and telephone skills; possess excellent oral and written communication skills; ability to learn and understand the pump and sanitary industry requirements; and have a high level of technical aptitude. An associate’s degree in a technical discipline with 1-2 years of previous customer service experience is preferred. In lieu of degree, a minimum of five (5) years of customer service experience supporting a technical product line will be considered. Candidate must be able to read, write and speak both English and Spanish – majority of customer interaction is over the phone or via email.

We offer an excellent working environment and a generous benefits package. Please send resume to: kschmitt@fristampumps.com

Machine Operator – 2nd Shift

Fristam Pumps, a leading manufacturer of high quality pumps, mixers and blenders, has an immediate opening on 2nd shift for a machine operator in our Middleton, WI manufacturing facility. This position includes set ups, checking routine programs and operating manuals, automatic or semi-automatic NC machine tools and/or CNC machining equipment to perform standard and/or repetitive sequences of operations to meet close tolerance and finish requirements.

Qualified candidates will have experience with manual, NC and/or CNC machining equipment and operations. Knowledge of machine shop practices and techniques, machine operation and tooling required. Ability to work with accuracy and attention to detail a must. Must be able to lift 40-45 lbs frequently and sit or stand for long periods of time.

We offer an excellent working environment and a generous benefits package. Please send resume to: kschmitt@fristampumps.com