Fristam Pumps USA, a leading manufacturer of pumps and mixers for the
food, dairy and pharmaceutical industries located in Middleton, WI has
an excellent opportunity for a self-motivated, team-oriented individual
to join our Customer Service department as a Bilingual Customer Service
Representative. This position is responsible for providing a variety of
customer services through application of knowledge of Fristam’s products
Essential Duties and Responsibilities include:
• Answer customer calls regarding, orders, quotes, returns, and general questions about Fristam products.
• Enter quotes and provide technical feedback to distributors.
• Enter Orders based on quotes and or customer PO’s.
• Provide customer support including basic sizing and basic troubleshooting of the Fristam product line.
The qualified candidate will be proficient in order processing, customer
service and telephone skills; possess excellent oral and written
communication skills; ability to learn and understand the pump and
sanitary industry requirements; and have a high level of technical
aptitude. An associate’s degree in a technical discipline with 1-2 years
of previous customer service experience is preferred. In lieu of
degree, a minimum of five (5) years of customer service experience
supporting a technical product line will be considered. Candidate must
be able to read, write and speak both English and Spanish – majority of
customer interaction is over the phone or via email.
We offer an excellent working environment and a generous benefits package. Please send resume to: firstname.lastname@example.org